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Dev Ops Engineer

Web Applications Support & Systems / Database Administration

DevOps Engineer

Location: Rosie HQ, Ithaca NY
Position: Full Time
Title: DevOps Engineer

Company Description

The industry leading online grocery shopping platform for mobile and web, Rosie launched in 2012 and today enables customers to shop online from their favorite local stores for same-day delivery or in-store pickup. Rosie partners with leading independent retailers and their wholesalers to provide eCommerce, delivery opportunities, omni-channel marketing and deep data services. Rosie serves as the preferred eCommerce partner by a variety of wholesale cooperatives, such as Associated Wholesale Grocers (AWG), Associated Food Stores (AFS), CERTCO, Olean Wholesale Grocers, and Associated Grocers of New England, and powers the online shopping platforms of major local retailers like Niemann Foods Inc., Broulim’s, Macey’s, Clark’s Market, and Buehler’s Fresh Foods. IBM selected Rosie as the Top Startup in North America in its 2014 IBM Smartcamp Competition. Visit for company information and to sign up for a free account. To see firsthand what retailers and their customers think about Rosie, check out this compelling video: Like us at

Summary of Position

Rosie's DevOps Team works to support our Customer Success Department. Customer Success is responsible for launching new stores, account management, and 7 day a week customer service. DevOps executes all the behind the scenes work needed for these functions to excel. Additionally, the DevOps Team serves as technical experts for Rosie's third party technical vendors.

Our DevOps Team is responsible for empowering Rosie's retailers to grow their services. This includes internal server management, data integration documentation and administration, and troubleshooting issues escalated from Rosie Support.

Your performance goals will focus on three areas: Communication, Accuracy and Breadth of Knowledge.

  1. Communication: This is the most important. The DevOps team never has a shortage of opportunities to push the company forward and their work is critical to empowering our cleints to reach their goals. While these engineers spend much of their time "under the hood," it's imperative that they can effectively communicate both internally and externally.
  2. Accuracy: DevOps is a complex and difficult job. Slight errors can delay retailer launches or cause large inefficiencies. This team succeeds through excellence. By managing the details and quickly identifying issues, DevOps clears the path for our Customer Service Department to achieve their strategic objectives.
  3. Breadth of Knowledge: Rosie relies on DevOps to assist in launching new stores, resolving technical issues in web applications and local infrastructure, and identifying critical issues for our Development Team. A wide understanding of our custom software and the software/hardware with which we integrate is critical for success.
Required Skills
  • Qualitative Skills:

    • Work independently

    • Manage multiple deliverables

    • Manage multiple timelines

    • Highly organized

    • Strong attention to detail

    • Strong communication skills via email and phone– concise, accurate, friendly

  • Quantitative Skills:
    • Previous experience with Atlassian (JIRA/Confluence)
    • System administration experience with the following platforms: 
      • Linux (preferably Ubuntu)
      • SQL Databases (preferably PostgreSQL)
      • GSuite
    • Ability to support and read code in the following ecosystems:
      • Ruby on Rails
      • Spring (Java framework)
    • Expertise providing technical support and troubleshooting
    • Computer network and firewall management
    • Data management and transformation between databases
    • Passionate about writing software documentation
    • Knowledge of the following is a plus:
      • SideKiq
      • Redis
      • FTP server administration
      • Analytics Platforms (SQL Server Reporting, Jaspersoft, Crystal Reports, SiSense, etc)
      • RabbitMQ
      • Windows Server
      • Git
      • Agile development methodology
      • NewRelic server reporting tools
  • 3+ years supporting web applications
  • 1+ years system administration:
    • AWS
      • OpsWorks
        • Deployment, setup and cookbook troubleshooting
      • Identity and Access Management (IAM) policies
        • Developing and managing security policies to provide or limit server and user access
      • CloudWatch
        • Experience with log management, and alarm criteria
  • 1+ years database administration
  • Grocery Industry
    • Success resolving common retail data and customer issues
    • Understanding the needs and priorities of grocery managers
    • Knowledge of Point of Sale infrastructure and data
  • End user hardware/software troubleshooting and support
  • Management of tasks via ticketing systems
  • Maintain system stability on Linux backed Ruby on Rails and Java platforms
  • Manage data storage in an Amazon environment using both Database and API systems
  • Manage data quality with custom applications
  • Administer remote and local network infrastructure
  • Work with software developers, business needs and client requests to identify and remedy performance concerns
  • Manage internal user accounts, permissions, hardware and hardware needs
  • Support internal users with hardware and software troubleshooting
  • Advise and work as part of a team to resolve customer facing issues identified by staff throughout the company
  • Expand company knowledge base through technical documentation for internal and external needs
  • Work with client's technical vendors to resolve data communication, security and other technical concerns
  • Document, deploy and maintain technical integrations with clients and their technical vendors
  • Manage licensing and security policies on client hardware
  • Implement and improve existing processes used to support business operations
  • Provide after hours and weekend emergency support as required
  • Support third party server applications used by the business
What makes Rosie a great place to work:
  • Our work environment is a clean, bright studio and workshop
  • We provide the software and tools you need to succeed
  • Our excellent team environment will nurture your talents
  • We value results over experience and tenure
  • Opportunities to impact a growing industry
  • We live to create moments that deliver delight
Please send resume with cover letter to:
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