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On-Boarding Specialist

Fast paced, high impact position

Location: Rosie HQ, Ithaca NY

Position: Full Time

Title: On-boarding Specialist

The industry leading online grocery shopping platform for mobile and web, Rosie launched in July 2013 and today enables customers to shop online from their favorite local stores for same-day delivery or in-store pickup. Rosie partners with leading independent retailers and their wholesalers to provide eCommerce, delivery opportunities, omni-channel marketing and deep data services. Rosie serves as the preferred eCommerce partner by a variety of wholesale cooperatives, such as Associated Wholesale Grocers (AWG), Associated Food Stores (AFS), CERTCO, Olean Wholesale Grocers, and Associated Grocers of New England, and powers the online shopping platforms of major local retailers like Niemann Foods Inc., Broulim’s, Macey’s, Clark’s Market, and Buehler’s Fresh Foods. IBM selected Rosie as the Top Startup in North America in its 2014 IBM Smartcamp Competition. Visit rosieapp.com for company information and to sign up for a free account. To see firsthand what retailers and their customers think about Rosie, check out this compelling video: https://www.youtube.com/watch?v=ncx49VUdDls. Like us at fb.com/rosieapp

Summary

Rosie currently operates in 22 states and is quickly expanding. Each new grocer with

whom Rosie partners goes though an “On-boarding” process to launch Online Shopping.

The Rosie On-boarding Team guides Retailers through this process and is responsible for

completing many of the internal operational tasks that the process requires.

As an On-boarding Specialist your primary responsibility will be to lead Retailers through

the on-boarding process. This includes weekly status calls with store management

teams, detailed account management, working internally with our Product, Development

and Marketing teams, manually configuring Retailer settings and much more.

Your performance goals will focus on three areas: Net Promoter Score (NPS), Speed and

Excellence.

1.NPS is listed first as it is the most important. Outside of the Sales Team, the

On-boarding Team is the first interaction any Retailer has with Rosie. A Retailer’s

experience during the on-boarding process greatly impacts their first impression of

Rosie and their willingness to refer other Retailers to Rosie. The On-boarding

Specialist must ensure that the Retailer has an exceptional experience by

managing expectations and following through.

2. Second is speed. Every week that passes after a grocer partners with Rosie, but

hasn’t launched the service, is missed revenue for both the grocer and Rosie. The

on-boarding process takes time, but you are responsible for driving this process as

quickly as possible.

3. Third is excellence. The on-boarding process is complex, involves many

stakeholders (externally and internally), and requires a steady hand. You must be

able to concisely explain detailed processes to retailers, stay organized as you

onboard many Retailers at once, accurately execute repetitive tasks and clearly

communicate a Retailer’s status

Required Skills:

•Able to work independently

•Able to manage multiple deliverables and timelines simultaneously

•Strong attention to detail

•Highly organized

•Enjoys working in computer systems and databases

•Ability to rapidly enter information into computer databases, verify settings

•Strong email and phone communication skills – concise, accurate, friendly

•Previous experience with JIRA, Confluence, Zoho a plus (but not required)

Responsibilities:

On-boarding

•Work independently with Retailer partners to launch Online Shopping

•Clearly communicate a Retailer’s on-boarding status externally and internally

•Manage on-boarding dependencies with Rosie’s Marketing & Development Teams

•Quickly and accurately execute both complex and repetitive tasks

•Create internal and external documentation for on-boarding processes

Product Data Management and Operations

•Collaborate with Rosie’s Retail and Wholesale partners to improve product data

•Manage changes to the existing Rosie Product Database

•Map Products and Descriptions for new and existing stores

•Collaborate with the Support Team on projects for existing Retail Partners

•Execute ad hoc operations tasks assigned by the Director of Operations

Why Rosie:

•Our work environment is a clean, bright studio and workshop.

•We provide the software and tools for you to succeed.

•Our excellent team environment will nurture your talents.

•We value results over experience and tenure.

•We live to create moments that deliver delight

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